Our Commitment to Feedback
We take reader feedback seriously. Whether you’ve spotted a factual error, want to challenge something we’ve written, have a complaint about how a topic was handled, or simply want to share a suggestion — we want to hear from you, and we commit to responding.
This page explains how to reach us, what happens when you do, and what you can expect in return.
What We Want to Hear About
Factual errors. If something we’ve written is incorrect — a wrong dosage figure, an outdated legal status, a misattributed claim — please tell us. We will investigate and correct it promptly.
Outdated information. CBD regulation and product availability changes frequently across our markets. If a piece of content is no longer accurate for your country or region, let us know and we’ll review it.
Editorial concerns. If you feel an article is misleading, unbalanced, or misrepresents a product, brand, or topic, we want to know. We take editorial fairness seriously and will review any substantiated concern.
Accessibility issues. If our content is difficult to read, navigate, or understand — whether due to language, formatting, or technical barriers — please flag it.
Translation quality. We publish in eight languages. If you spot an error or an awkward translation in one of our non-English editions, we’d appreciate the heads-up.
General suggestions. Topics you’d like us to cover, formats you’d find more useful, or anything else that could improve the blog — we’re open to it.
How to Submit Feedback
All feedback is submitted through our contact page:
Submit feedback here → blog.express-cbd.com/contact-us/
When submitting, it helps to include:
- The URL of the article or page you’re writing about
- A clear description of the issue or suggestion
- Any sources or evidence you can point to, if relevant
You don’t need to provide your name if you’d prefer to remain anonymous, though including contact details allows us to follow up with you directly.
What Happens Next
Within 3 working days — We will acknowledge your message and confirm it has reached the right person.
Within 10 working days — We will complete our review and respond with an outcome. For straightforward factual corrections, we aim to act much faster than this.
If a correction is made — We will update the article and add a correction note at the top of the page, stating the date and nature of the change. We do not silently edit content.
If we disagree — We will explain our reasoning clearly and respectfully. We won’t dismiss feedback without engaging with it, but we also won’t make changes we don’t believe are editorially justified.
Complaints About Editorial Conduct
If your concern relates to editorial conduct — such as a conflict of interest, a breach of our publishing principles, or content you believe is harmful — please mark this clearly in your message. These complaints are treated as a priority and reviewed directly by editorial management rather than our general support team.
If you feel your complaint has not been adequately resolved after following this process, please say so in a follow-up message and we will escalate accordingly.
What We Don’t Action
We are not able to act on the following through this process:
- Requests to remove articles for commercial or reputational reasons without editorial justification
- Feedback submitted on behalf of a brand seeking to influence coverage
- Legal threats or demands — these should be directed to our registered address via formal channels
Corrections Log
Significant corrections made as a result of reader feedback are noted within the relevant articles. We believe transparency about errors builds more trust than pretending they didn’t happen.
Last reviewed: April 2026 To submit feedback: blog.express-cbd.com/contact-us/
